Billing & Cancellation Policy

14-Day Free Trial

• Full access to all MyPeptidePal™ functionality for 14 days (some usage limits may apply)
• No credit card required to start your trial
• No automatic billing until you choose to subscribe
• Cancel anytime during trial with no charges

Available Plans

• Basic Plan - see pricing page for details
• Pro Plan - see pricing page for details
• Annual Plans: Available periodically with significant savings

For current pricing and special offers, visit our Pricing Page.

Billing Cycles

• Monthly: Billed monthly in advance on the same date you subscribed
• Annual: Billed yearly in advance with discount pricing
• All fees are charged in US dollars

Payment Methods

• We accept major credit cards and debit cards
• Payment is processed securely through our payment provider
• You are responsible for keeping your payment information current

How It Works

• Subscriptions automatically renew each billing cycle unless you cancel
• Monthly plans renew monthly, annual plans renew yearly
• You will be charged on your renewal date each cycle
• We'll send email reminders before each renewal
• No long-term contracts beyond your chosen billing cycle

Easy Cancellation

• Cancel anytime through your account settings
• No cancellation fees or penalties
• No questions asked - cancel with one click

What Happens When You Cancel

• Billing stops immediately - no future charges
• You keep full access until your current billing period ends (monthly or annual)
• Access ends completely when your paid period expires

How to Cancel

1. Log into your MyPeptidePal™ account
2. Go to Settings → Billing
3. Click "Cancel Subscription"
4. Confirm cancellation

Need Help? Contact support at [email protected]

No Refunds: We do not provide refunds for subscription fees under normal circumstances.

Why No Refunds

• We offer a generous 14-day free trial with full access
• No credit card required during trial period
• Flexible billing cycles (monthly or annual) keep your commitment manageable
• You can cancel anytime without penalty

Exceptions

• Billing Errors: If we accidentally charge you incorrectly, we'll fix it immediately
• Technical Issues: Extended service outages may qualify for billing credits
• Legal Requirements: Refunds required by applicable law will be honored

Billing Support

• Email: [email protected]
• Response time: Within 24 hours
• Include your account email and billing question

Upgrading

• Upgrade from Basic to Pro anytime
• Upgrade from monthly to annual billing anytime that annual plans are offered
• Plan changes take effect immediately
• Next billing cycle will be at the new plan rate and cycle

Downgrading

• Downgrade from Pro to Basic anytime
• Switch from annual to monthly billing at your renewal date
• Changes take effect immediately
• Next billing cycle will be at the new plan rate and cycle

Billing Cycle Changes

• Switch between monthly and annual billing
• Annual-to-monthly changes take effect at renewal
• Monthly-to-annual changes are processed immediately

Complete Access Loss

• When your paid period ends after you cancel, you lose all access to MyPeptidePal™
• No login access to your account
• Your account and all data will be deleted

Reactivating

• Resubscribe anytime to create a new account
• Previous data and protocols will not be available
• You'll start fresh with a new account

Questions about billing or cancellation?

• Email: [email protected]
• Support: [email protected]

We're here to help and will respond within 24 hours.

This policy is subject to change. We'll notify users of any material changes via email.